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ABOUT
WHERE IT ALL STARTED
Shopper’s Alley travels to the world’s fashion and lifestyle capitals every season to make sure that all items on trend. Every item on the site is meticulously selected and is divided into two main services: Luxury Management and The Fashion Outlet.
Luxury Management is like an international shopping concierge that allows you to make a list of designer items from abroad. Navigate through window display in the fashion alleys and streets abroad – Asian items are found on Ginza, brands from the USA are on Madison Ave, the finest from Great Britain is on Old Bond, watches from Switzerland can be found on Lucerne, the best in fashion can be seen at Avenue Montaigne, and the best from Italy is at Via Montenapoleone, but do not be limited to what’s on the list. If the item is on the map, it can be ordered and shipped under reasonable handling and shipping arrangement. We will buy the item/s straight from where it is originally made.
The Fashion Outlet is like an online outlet store. Pre-loved pieces, collector’s items, and special finds for the more prudent shopper are found here. The Fashion Outlet also offers an avenue to sell items that retail directly to charities or special projects in its For Love section.
Shopper’s Alley is the passion project of Cecille Arboleda, Annie Inciong, and Jovy Rabelas. Each coming from a different background, they are brought together by a common love for travel, an appreciation for the finer things in life, and a singular enthusiasm for shopping.
CONTACT US
NYC Address:
321 East 66th Street, Unit 1D New York City 10065, New York
Manila Address:
20F Wynsum Corporate Plaza
F. Ortigas Jr. Road, Ortigas Center
Pasig 1605 Philippines
Email:
TERMS AND CONDITIONS
PRIVACY POLICY
1. PRIVACY POLICY
Registration data and other personally identifiable information that we may collect is subject to the terms of our Anti Counterfeiting Policy.
2. YOUR CONDUCT
You agree that our website may expose you to content that may be objectionable or offensive. We shall not be responsible to you in any way for the content that appears on this website nor for any error or omission. You explicitly agree, in using this website or any service provided, that you shall not: (a) Provide any content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this website or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law; (b) Impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any content provided by you; (c) Collect or harvest any data about other users; (d) Provide or use this website and any content in a manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent; (e) Provide any content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets; (f) Infringe on any copyrights or intellectual property rights; (g) Offer for sale, promote or advertise through our website : weaponry, items designed to restrain or hurt or harm or inconvenience people; drugs or narcotics, tobacco, substances which may be used – or advertised as such – to achieve hallucinogenic effects; pornography, alcohol, racially offensive, or carry out, promote or advertise any manner of illegal activities. 3Pon Inc reserves the right to report any breaches of this nature to the relevant law authorities.
3. THIRD PARTY SERVICES
Goods and services of third parties may be advertised and/or made available on or through this website. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.
4. INDEMNIFICATION
You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this website or its products and services, your violation of these Terms and Conditions or any other violation of the rights of another person or party.
5. DISCLAIMER OF WARRANTIES
You understand and agree that your use of this website or purchase of any of its products and services provided (The “Product” or “Service”) is made available and provided to your at your own risk. It is provided to you “as is” and we expressly disclaim all warranties of any kind, implied or expressed, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that any part of the service will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable, of any quality. Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.
6. LIMITATION OF LIABILITY
You expressly understand and agree that we shall not be liable for any direct, indirect, special, incidental, consequential or exemplary damages. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.
7. RESERVATION OF RIGHTS
We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our website, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our website or service without our prior written consent.
8. APPLICABLE LAW
You agree that these Terms and Conditions and any dispute arising out of your use or misuse of this website or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this website is located, without regard to its conflict of law provisions. By accessing this website and purchasing any of its products or services, you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this website is located.
9. MISCELLANEOUS INFORMATION
(I) In the event that these Terms and Conditions conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of these Terms and Conditions will remain valid and intact; (II) The failure of either party to assert any right under these Terms and Conditions shall not be considered a waiver of any that party’s right and that right will remain in full force and effect; (III) You agree that without regard to any statue or contrary law that any claim or cause arising out of this website or its products and services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred; (IV) We may assign our rights and obligations under these Terms and Conditions and we shall be relieved of any further obligation.
10. CONSENT
By continuing to browse or otherwise accessing the website, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this website now. By logging into the Shopper’s Alley Control Panel, you signal that you accept these Terms & Conditions in full.
11. INTERPRETATION
Where permissible by law, Shopper’s Alley is the sole arbiter of the meaning and context of these terms and conditions.
12. USAGE DATA
In the course of managing and optimising our website, Shopper’s Alley monitors the activity of this site to develop better selling techniques for our clients. This information resides on our servers and is never passed on to a third party, and never used for marketing purposes. This information is held purely to provide statistical analysis and trace errors, in an effort to benefit our clients.
13. SUPPORT & CONTACT DETAILS
Your feedback is important to us, and we want to serve you the best way we can. You may reach us via email at customercare@shoppersalley.ph or call us an SMS at+63.2.907.3611
FREQUENTLY ASKED QUESTIONS
We aim to assist all our customers in order to save time and make it easier for you. Here is a list of some of the most common questions sent to our Customer Support team.
Here are some of the frequently asked questions:
What’s the difference between Shopper’s List and Shopper’s Finds
Shopper’s List is like an online international shopping center with a concierge service that allows you to make a list even when they’re not yet available. Luxury brands are categorized and can be found on famous shopping streets around the world and includes latest collections that can be pre-ordered through our luxury managers.
Shopper’s Finds is like an online vintage store and the products listed are already available in stock. This includes limited edition items or hard-to-find pieces that are up for bid for a defined period of time. In addition, this section offers an avenue to sell items that retail directly to charities or special projects in its For Love section.
How does Luxury Management work?
Shopper’s Alley has dedicated luxury managers who can take care of your old luxury items, sell it at a competitive cost and replace it with the latest collection based on your interest and brand preference. Whatever will be the difference will be the total amount to be settled in case the item of your choice is more expensive than the sold amount.
Can I select my own charity?
Shopper’s Alley is currently working to expand our list of beneficiaries. At the moment, we are donating our full proceeds under For Love items to Juan Day–a charity headed by Angel Aquino, whose intent is to support school needs of Filipino children needing assistance so they can continue their studies.
My order was declined.
When “credit card was declined” appears while processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, a quick call to your card issuer/bank will clear this up. Currently, you can process your credit card payment through Paypal only, where you must have an existing and verified account. Another option is to pay cash on delivery. Just select it in the payment option and wait for an email and phone confirmation from us. In addition, we are working on adding additional payment options to make your transaction easier and faster.
Please note that all orders are reviewed by Shopper’s Alley and a very small percentage of them are declined if inconsistencies like fraud are identified by our system. If this is the case, you will receive an email from Shopper’s Alley (customercare@shoppersalley.ph) informing you that your order was declined. If you wish to place your order again, you may do so. Please be sure to include your full name, correct address and a phone number where you can be reached in the event that we need to reach you in order to verify the order.
I am having ordering difficulties.
To facilitate ease of purchase, make sure to register an account so you won’t have to input information on your next order. Please check your spam and/or junk mail folders as the confirmation email may have been sent there. If you are still unable to locate the confirmation email in order to activate your account, you may contact our customer care atcustomercare@shoppersalley.ph / Voice: +632.907.3611 / Mobile: +63.917.772.6273.
I did not receive my confirmation email/receipt email.
Please check your spam and/or junk mail folders as the email may have been sent there. If you are still unable to locate the email you may contact the merchant directly or you may email Shopper’s Alley Customer Support at customercare@shoppersalley.ph for assistance.
I was double-charged.
We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in pending status, especially if it took a few tries to complete the transaction. If there is more than one transaction in “Settled” status and order confirmation email, please email your credit card statement or other written confirmation to us atpayments@shoppersalley.ph and we will gladly review the situation.
I want to pay by wire transfer and need your bank information.
Please select “Bank Deposit” as the payment method in the Shopping Cart page. After selecting the “Bank Deposit” option, you will be provided with the bank account details. Make sure to complete the order to receive a confirmation email detailing your order and total amount to be paid including our bank account details.
I am concerned that your order page is not secure.
Our Order Pages are hosted in a very secure environment. However, there are a number of settings your merchant may have selected that cause the padlock graphic not to show in your browser. The most common are that either the payment page is nested in a frame (the payment process is secure, but the frame-set in which it is displayed may not be); or the merchant uses non-secure graphics, which makes the browser think the entire page is insecure.
Please accept our assurances that your transactions are always conducted over secure connections. If you would still prefer to complete the transaction by telephone please select the phone order option on the product purchase form and you will be given the relevant phone number to call to complete the transaction.
How is VAT calculated?
We collect VAT from all Philippine-based consumers who will have the orders delivered locally. We collect a standard 12% VAT and pay it directly to the relevant national authorities (BIR).
Customer support hours
Monday – Saturday: 9am-6pm, GMT +8